Your rent must be paid in the form of a check or money order. Payment must be made to Port Property Management - please be sure to mark your apartment address on your form of payment to ensure proper credit. You may either mail your rent or drop it off at our office at 104 Grant Street , Portland , ME 04101

If you are experiencing a maintenance problem, please call the maintenance line at (207) 761-0832 ext. 1. Please leave your name, apartment address, telephone number and a detailed description of your problem. If your problem has not been resolved within 2 business days, please to us again to request an update. You may also report your non-emergency maintenance issue online by clicking here.

• If you are experiencing an emergency problem, please contact the emergency maintenance line at (207) 761-0832 ext. 2. If the emergency requires police or fire department resources, please call 911 immediately and once you have reached safety, call our emergency maintenance line.
• By reporting a maintenance issue you grant us permission to enter your apartment at any time within 2 business days of your report from 8am to 5pm Monday through Friday to address the issue, unless you specify otherwise.
• For Rent Payment Issues or Other tenant Issues: Contact Heather Brown at (207) 761-0832 ext 1102 or tenantrelations@portpropmgt.com
• If your problem does not fit into the above categories and you are unsure who to direct your inquiry to, please leave a message on the operator's voicemail at (207) 761-0832 ext. 0

We do not provide lockout service. If you are locked out during regular business hours (8am-4pm Mon-Fri) please call the office; we may be able to provide you with an extra key(s) for the small fee of $2.00 per key. If you are locked out after business hours and/or we don't have a spare key(s), you must call Maine Locksmith at (207) 892-8366 . If you use any another locksmith you may incur additional costs. If you lose your mail key, it is your responsibility to have the lock re-keyed at your own expense.

Maine State Law and your lease agreement require that you give written notice in advance of vacating your apartment. You must refer to your lease agreement to find out if you are required to give an advance thirty (30) day or sixty (60) day written notice. Generally, if you are moving between April 30 and September 30, you are required to give a 30 day advance written notice; if you are moving between October 31 st and March 31 st , you are required to give an advance 60 day written notice. All tenancies must end on the last day of the month at noon time . No exceptions will be made.

Should you need to terminate the lease before the lease expiration date, you must pay Port Property Management a onetime "early" termination fee equal to one month's rent. This fee is a penalty for breaking the lease and will not be applied to any rent or damages due to Port Property Management. Any concessions taken off of first month’s rent will be due and payable.  You are also required to submit the proper advance written notice, as described above.

Contact the Rental Department at (207) 775-5673 or rentals@portpropmgt.com . You may also refer to our Apartment Transfer Policy.

Please contact our Tenant Relations staff at (207) 761-0832 ext 1102 or via email at tenantrelations@portpropmgt.com to discuss your lease renewal options.

The person must complete and submit an Application for Intended Roommate, with the $20 processing fee. Once the application has been processed and approved, you will be notified whether or not the person may move in with you. Please note that the person may not move in with you until he or she has been approved by Port Property Management.

Only the pets listed on your lease may be in or around the building at any time. If you want to add a pet to your lease you must get permission from the office first. The monthly charge in addition to normal rent will be $10 for one cat, or $15 for two cats. No more than two are allowed. Dogs are not allowed on the premises at anytime.

Every vehicle must be moved out of the parking lot from 8:00 a.m. until 2:00 p.m. after each storm - regardless of how much snow falls . If you want to confirm that we will be plowing your parking lot, you can call (207) 761-0832, ext. 2, and our answering service will let you know.

In the event that your vehicle did not have a valid Port Property Management Parking Permit displayed on the rear-view mirror, or you were parked in the incorrect spot, your vehicle may have been towed. Tardiff's Towing regularly monitors our parking lots. If you car is towed, please call (207) 772-2247 to make arrangements to pick it up.

If you would like to install an air conditioner for use in your apartment, you must first contact the office for approval. Contact Tenant Relations at (207) 761-0832 ext. 1102 or email at tenantrelations@portpropmgt.com. There is a seasonal fee (if we pay electricity) which you must pay to the office. ALL tenants must also provide us with proof of your renters insurance confirming a minimum of $300,000.00 liability coverage. If you install an air conditioner without our approval, you will be subject to receive a Lease Violation notice and you may be required to pay a $150.00 fine to Port Property Management.

Your security deposit will be returned to you within 30 days of your vacating the apartment, minus any deductions for cleaning and/or damages. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the apartment. If you have not received your security deposit during the expected time-frame, or if you have questions regarding the deductions, please contact Lynn Moore , at (207) 761-0832 ext 1101 or via email at lynn@portpropmgt.com