FAQ's - Current Resident
Q: When is my rent due?
A: Your rent is due on the first of each month. If you think that your rent may be late, please let us know by calling Resident Relations, at (207) 761-0832, ext. 1102. If rent is not paid by the 8th of the month, you will receive a 5-day notice to quit. If the full rent amount has not been paid by the 15th of the month, you will be charged a 4% late fee.
Q: How do I pay my rent?
A: Your rent must be paid in the form of a check or money order. Payments should be made to Port Property Management—please be sure to mark your apartment address on your form of payment to ensure proper credit. You may either mail your rent or drop it off at our office at 104 Grant Street, Portland, ME 04101.
Q: How do I report a problem?
A: If you are experiencing a maintenance problem, please call the maintenance line at (207) 761-0832, ext. 1. Please leave your name, apartment address, telephone number and a description of your problem. You may also report your non-emergency maintenance issue by clicking here. If you are experiencing an emergency maintenance issue, call (207) 761-0832, ext. 2. If the emergency requires police or fire department resources, please call 911 immediately and once you have reached safety, call our emergency maintenance line.
For Rent Payment Issues or Other Resident Relation Issues: Contact Jen Thurston at (207) 761-0832, ext. 1102 or you can submit a resident inquiry by clicking here.
If your problem does not fit into the above categories and you are unsure who to direct your inquiry to, please leave a message on the operator's voicemail at (207) 761-0832, ext. 0.
Q: What if I get locked out of my apartment?
A: If you are locked out of your apartment you need to report it to our Emergency Maintenance line at (207) 761-0832, ext. 2 and we will respond as quickly as possible. In order to be let into your apartment, you must show a valid picture ID and proof that you reside in the unit. During normal business hours (Monday through Friday, 8:00 a.m. to 8:00 p.m.), there will be no charge for this service. Outside of these hours, you will be charged $50 an hour with a minimum charge for one hour.
Q: What do I do if I want to move from my apartment?
A: You must give written notice in advance of vacating your apartment. Please refer to your lease agreement to find out if you are required to give an advance thirty (30) day or sixty (60) day written notice. All tenancies must end on the last day of the month at noon time.
Q: What if I need to break my lease?
A: For questions about breaking your lease, please refer to this document.
Q: My lease is expiring or has expired, but I have not been contacted by Port Property Management. What should I do?
A: Please contact our Leasing Administrator at (207) 761-0832 ext, 1118 to discuss your lease renewal options.
Q: What if I want to get a roommate?
A: The person must complete and submit a Rental Application, with the $25 processing fee. Please note that the person may not move in with you until he or she has been approved by Port Property Management.
Q: How do I know if the parking lot is being plowed when it snows?
A: Every vehicle must be moved out of the parking lot from 8:00 a.m. until 2:00 p.m. after each storm, regardless of how much snow falls. If you want to confirm that we will be plowing your parking lot, you can call (207) 761-0832, ext. 2, and our answering service will let you know or you can check the website.
Q: My car was towed from the parking lot. How do I get it back?
A: In the event that your vehicle did not have a valid Port Property Management Parking Permit displayed on the rear-view mirror, you were parked in the incorrect spot, or you did not move your car when snow plowing was taking place, your vehicle may have been towed. Both Tardiff's Towing and T & J Towing regularly monitor our parking lots. If you car is towed, consult your green folder to find out which tow company you should call in order to make arrangements to pick it up. You may sign up for the text messaging alert system so that you will receive a text message when we are plowing the parking lots; contact Katrina at 207-761-0832, ext. 1118 in order to sign up for this program.
Q: Can I put an air conditioner in my apartment?
A: If you would like to install an air conditioner for use in your apartment, you must first contact the office for approval. Contact Resident Relations at (207) 761-0832, ext. 1102 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will install the AC unit for you. If we pay for your electricity, there is a seasonal fee. ALL tenants must also provide us with proof of renter's insurance confirming a minimum of $300,000.00 liability coverage. If you install an air conditioner without our approval, you will be subject to receive a Lease Violation notice and you may be required to pay a $150.00 fine to Port Property Management.
Q: I have moved out of my apartment. When can I expect my security deposit?
A: Your security deposit will be returned to you within 30 days of the end of your lease responsibility, minus any deductions for cleaning and/or damages. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the apartment. If you have not received your security deposit during the expected time-frame, or if you have questions regarding the deductions, please contact Jen at (207) 761-0832, ext. 1102 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Q: What is PPM's pet policy?
A: See the Pet Policy.
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104 Grant Street Portland, ME 04101
Office: (207) 761-0832
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