When is my rent due?
Your rent payment is due on the 1st of each month. Please give us a call if you will not be able to make your rent payment on or before the 1st of the month.
If we do not receive your full rent payment by the 8th of the month, it will be considered late (per your lease) and you will receive a Five-day Notice to Quit. This notice is a legal document that provides you with the opportunity to submit your full rent payment within 5 days.
If the full rent amount is not paid by the 15th of the month, you will be charged a 4% late fee.
How do I pay my rent?
We recommend using our online portal, Rent Café, to submit rent payments as the payments are posted to your account quickly and accurately.
If you are unable to submit your payment online for any reason, we do accept payments in the form of a check or money order as well. If you choose to submit your payment in this manner, please make sure to indicate which building and apartment you are submitting payment for on the memo line of the submitted payment. This will ensure that your payment is processed properly.
How do I report a concern?
If you have a maintenance concern that is not an emergency, we recommend logging into your Rent Café account to create a work order request. If your concern needs to be addressed immediately (no heat, hot water/water, power) please contact our emergency maintenance line by calling 207-761-0832 ext 2.
If you have any other questions/concerns please feel free to contact us by calling 207-761-0832 ext 0.
What if I get locked out of my apartment?
If you are locked out of your apartment, you need to report it to our Emergency Maintenance line at 207-761-0832, ext. 2 and we will respond as quickly as possible. In order to be let into your apartment, you must show a valid picture ID and proof that you reside in the unit. During normal business hours (Monday through Friday, 8:30 am – 4:00 pm), there will be a $25 charge for this service, unless you are able to come to our office when we are open to retrieve a key (additional keys are $3; please call first for availability). Outside of these hours, and on all holidays, you will be charged $100 an hour with a minimum charge of 1 hour.
What do I do if I want to move from my apartment?
Your lease does require that you provide PPM with a 30-day written notice to vacate. This notice to vacate does need to terminate at noon on the last day of the month. You can access a standard written notice to vacate form here.
Please contact us if you are interested in renting a different apartment that is managed by PPM. All current tenants must be in good standing (pay rent on time, keep a neat and clean apartment, etc.) and be approved prior to looking at other apartments. Please note, move-in specials do not pertain to current tenants/transfers.
What if I need to break my lease?
If you must vacate before the end of your lease term, you would continue to be responsible for rent through the end of the lease term, until the unit rented again. In order for the unit to be rented, you must give us as much notice as possible, completely move out, and return all keys to PPM. At this point, PPM will start to advertise and show the unit, which may have an updated rental rate according to market value. You must pay monthly rent until a new lease is signed (rent can be pro-rated up to the date of move-in).
My lease is about to expire and I want to give my notice. What should I do?
If you are planning to move, you will need to submit a written notice to leave 30 days in advance. We recommend submitting this notice via email.
What if I want to get a roommate?
We need to process a Rental Application for every person over the age of 18 who occupies an apartment with us. We charge a $35 non-refundable application processing fee for each application. Once approved, all parties would need to sign a new lease amendment.
Give us a call so that we can send an invite to your new roommate to apply.
What do I do with my vehicle when it snows?
Every vehicle must be moved out of PPM parking lots from 9:00 am until 3:00 pm if PPM declares a parking ban. (If you park at 699 Congress Street, please see your parking agreement for details.). Text alerts are sent out to inform tenants of parking bans for snow removal. If you want to confirm that we will be plowing your parking lot, you can call (207) 761-0832, ext. 2, and our answering service will let you know or you can check the website.
Please review your parking agreement for more details.
My car was towed from the parking lot. How do I get it back?
If your vehicle is towed, you must call the towing company to make arrangements. All towing charges are at the vehicle owner’s expense. PPM will not reimburse for towing charges incurred.
Portland Residents & South Portland: Charlie’s Towing 207-797-6004
Hiawatha Residents: Yaz Towing 207-671-4461
699 Parking Lot: Nappi Towing 207-498-7472
Can I put an air conditioner in my apartment?
Air Conditioners (A/C) are only permitted in apartments if they are installed and removed by PPM, and may be used only in the summer months starting in June. You must provide your own A/C and the max BTU’s for each unit shall be 6,000. Please contact PPM to request installation of A/C only after the A/C unit is removed from its box and placed by the window you wish to have maintenance install the unit into. You will also need to provide proof of Renter’s Insurance with a minimum of $300,000 Personal Liability coverage. A/C’s must be removed from your apartment by September 30.
*LIHTC units will be charged a $50 fee per install/ removal
If PPM pays for the electricity in the building where you reside, there will be a charge of $50.00 monthly for each month of A/C usage (LIHTC units excluded). This monthly fee will be applied to your account and be due on the first of the month.
Tenants may not install their own A/C under any circumstance; this is cause for eviction upon (5) days written notice. Tenant will be held fully responsible for any damage(s) to the building that may result from the installation and/or use of said A/C, as well as for any injuries sustained by tenant and/or anyone else, and tenant shall indemnify and hold harmless the property owner and Port Property Management from any and all such damages and/or injuries.
I have moved out of my apartment. When can I expect my security deposit?
Your security deposit will be returned to you within 30 days of the end of your lease responsibility, minus any deductions for cleaning and/or damages. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the apartment. If you have not received your security deposit during the expected time-frame, or if you have questions regarding the deductions, please call us at (207) 761-0832.
What is PPM's pet policy?
PPM is pet friendly!
See the Pet Policy.