When is my rent due?

Your rent payment is due on the 1st of each month. If you are unable to submit your rent payment on the first of the month, please contact Tenant Relations by calling (207) 761-0832, ext. 1124.

If we do not receive your full rent payment by the 8th of the month, it will be considered late (per your lease) and you will receive a Five-day Notice to Quit.  This notice is a legal document that provides you with the opportunity to submit your full rent payment within 5 days.

If the full rent amount is not paid by the 15th of the month, you will be charged a 4% late fee.

How do I pay my rent?

We recommend using our online portal to submit rent payments as the payments are posted to your account quickly and accurately.  Log in here to access this portal.  If you are unable to login, please email info@portpropmgt.com.

If you are unable to submit your payment online for any reason, we do accept payments in the form of a check or money order as well. If you choose to submit your payment in this manner, please make sure to indicate which building and apartment you are submitting payment for on the memo line of the submitted payment. This will ensure that your payment is processed properly.

How do I report a concern?

If you have a maintenance concern that is not an emergency, we recommend logging into your Rent Cafe’ account to create a work order request. If your concern needs to be addressed immediately (no heat, hot water/water, power) please contact our emergency maintenance line by calling 207-761-0832 ext 2.

If you have any other questions/concerns please feel free to contact us by calling 207-761-0832 ext 0.

What if I get locked out of my apartment?

If you are locked out of your apartment, you need to report it to our Emergency Maintenance line at 207-761-0832, ext. 2 and we will respond as quickly as possible. In order to be let into your apartment, you must show a valid picture ID and proof that you reside in the unit. During normal business hours (Monday through Friday, 8:30 am – 4:00 pm), there will be a $25 charge for this service, unless you are able to come to our office when we are open to retrieve a key (additional keys are $3; please call first for availability). Outside of these hours, and on all holidays, you will be charged $100 an hour with a minimum charge of 1 hour.


What do I do if I want to move from my apartment?

Your lease does require that you provide PPM with a 30-day written notice to vacate.  This notice to vacate does need to terminate at noon on the last day of the month. You can access a standard written notice to vacate form here.

Please contact leasing@portpropmgt.com if you are interested in renting a different apartment that is managed by PPM. All current tenants must be in good standing (pay rent on time, keep a neat and clean apartment etc.) and approved prior to looking at other apartments. Please note, move-in specials do not pertain to current tenants/transfers.



What if I need to break my lease?

If Tenant must vacate before the end of the term of the Lease, the Tenant shall continue to be responsible for rent through the end of the Lease term, unless the unit is rented. In order for the unit to be rented, Tenant must give as much notice as possible, completely move out the unit and return all keys to PPM, and PPM will start to advertise and show the unit, which may have an updated rental rate according to market value. Tenant must pay monthly rent until a new lease is signed (rent can be pro-rated up to the date of move-in).

My lease is about to expire and I want to give my notice, What should I do?

If you are planning to move, you will need to submit a written notice to leave. We recommend submitting this notice via email.

Portland residents: Email leasing@portpropmgt.com.

South Portland residents: Email southportland@portpropmgt.com.

What if I want to get a roommate?

We do need to process a Rental Application for every person over the age of 18 who occupies an apartment with us; we do charge a $35 non-refundable application processing fee for each application. Once approved, all parties would need to sign a new lease amendment.



What do I do with my vehicle when it snows?

Every vehicle must be moved out of the parking lot from 9:00 am until 3:00 pm after each snow/ice storm, regardless of how much snow falls. If you want to confirm that we will be plowing your parking lot, you can call (207) 761-0832, ext. 2, and our answering service will let you know or you can check the website. See the Parking Policy. If you park at 699 Congress Street, please see your parking agreement for details.




My car was towed from the parking lot. How do I get it back?

If your vehicle is towed, Lessee must call the towing company to make arrangements. All towing charges are at the vehicle owner’s expense. PPM will not reimburse any Lessee for towing charges incurred by Lessee lease violations.

Portland Residents & South Portland: Charlie’s Towing 207-797-6004

Hiawatha Residents: Yaz Towing 207-671-4461

699 Parking Lot: Nappi Towing 207-498-7472

Please contact Manager@portpropmgt.com if you have any parking issues.

Also see the Parking Policy.



Can I put an air conditioner in my apartment?

Air Conditioners (A/C) are only permitted in apartments if they are installed and removed by PPM, and may be used only in the summer months starting June 1. Tenant must provide their own A/C; the max BTU for each apartment shall be 6,000. Tenant shall contact PPM to request installation of A/C only after the A/C unit is removed from its box and placed by the window they wish to have maintenance install the unit into. Tenant must call PPM to request removal of the A/C from their apartment, by September 30. There will be no charge for the installation or removal of A/C units unless the tenant schedules the installation to be done before the A/C unit is ready to be installed, or after September 30, in which case the fee will be $50 (LIHTC units will be charged a $50 fee per install/ removal).

If PPM pays for the electricity in the building where the tenant resides, Tenant will be charged a $50.00 monthly A/C fee for each month of A/C usage (LIHTC units excluded). This monthly fee will be applied to the Tenant’s account and be due on the first of the month each month.

Tenants who want to have an A/C installed must provide proof of their current Renter’s Insurance Policy with a minimum of $300,000 Personal Liability coverage. A/C units will not be installed without proper proof of renter’s insurance on file.

Tenants may not install their own A/C under any circumstance; this is cause for eviction upon (5) days written notice. Tenant will be held fully responsible for any damage(s) to the building that may result from the installation and/or use of said A/C, as well as for any injuries sustained by tenant and/or anyone else, and tenant shall indemnify and hold harmless the property owner and Port Property Management from any and all such damages and/or injuries.

I have moved out of my apartment. When can I expect my security deposit?

Your security deposit will be returned to you within 30 days of the end of your lease responsibility, minus any deductions for cleaning and/or damages. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the apartment. If you have not received your security deposit during the expected time-frame, or if you have questions regarding the deductions, please call us at (207) 761-0832 or via email at leasing@portpropmgt.com. For South Portland residents, please call 207-799-7469 or contact southportland@portpropmgt.com.

What is PPM's pet policy?

See the Pet Policy.