When is my rent due?

Your rent is due by or on the 1st of each month. If you think that your rent may be late, please let us know by calling Resident Relations, at (207) 761-0832, ext. 1124. If rent is not paid by the 8th of the month, you will receive a 5-day notice to quit, meaning we have started the eviction process. If the full rent amount has not been paid by the 15th of the month, you will be charged a 4% late fee.

How do I pay my rent?

You can now pay your rent online! Log in here. You should have received an email with your registration info. If you can’t find it, email Christine@portpropmgt.com and she’ll re-send it!

You can also pay your rent in the form of a check or money order. Payments should be made to Port Property Management—please be sure to mark your apartment address on your form of payment to ensure proper credit. This can be done by mailing your rent, bringing it by the office (Portland: 104 Grant Street, Portland) and dropping it in the rent slot (to the right when you walk in) between 8:30 am and 4:00 pm, or if you’d like to drop it off after hours, we have a drop slot next to the front door of our office.

How do I report a problem?

If you are experiencing a maintenance problem, please call the maintenance line at (207) 761-0832, ext. 1. Please leave your name, apartment address, telephone number and a description of your problem. You may also report your non-emergency maintenance issue by logging into Active Building. If you are experiencing an emergency maintenance issue, call (207) 761-0832, ext. 2. If the emergency requires police or fire department resources, please call 911 immediately; once you have reached safety, then call then emergency maintenance line.

For Rent Payment Issues or Other Resident Relation Issues: Contact Charlie at (207) 761-0832, ext. 1124 or you can log into Active Building and submit a form there.

If your problem does not fit into the above categories and you are unsure who to direct your inquiry to, please leave a message on the operator’s voice-mail at (207) 761-0832, ext. 0.

What if I get locked out of my apartment?

If you are locked out of your apartment, you need to report it to our Emergency Maintenance line at 207-761-0832, ext. 2 and we will respond as quickly as possible. In order to be let into your apartment you must show a valid picture ID and proof that you reside in the unit. During normal business hours (Monday through Friday, 8:30 am – 4:00 pm), there will be a $25 charge for this service, unless you are able to come to our office when we are open to retrieve a key (additional keys are $3; please call first for availability). Outside of these hours, and on all holidays, you will be charged $100 an hour with a minimum charge of 1 hour.

What do I do if I want to move from my apartment?

You must give written notice in advance of vacating your apartment. Please refer to your lease agreement to find out if you are required to give an advance thirty (30) day or sixty (60) day written notice. All tenancies must end on the last day of the month at noon time. You can access the written notice to leave form here.

If you’re interested in transferring to a different PPM apartment at the end of your lease, contact Vanessa (vanessa@portpropmgt.com). All current tenants must be in good standing (pay rent on time, keep a neat and clean apartment etc.) and approved prior to looking at other apartments. Please note, move-in specials do not pertain to current tenants/transfers.

What if I need to break my lease?

Your lease should state something to the effect of: “If Tenant must vacate before the end of the term of the Lease, the Tenant shall continue to be responsible for rent through the end of the Lease term, unless the unit is rented. In order for the unit to be rented, Tenant must give as much notice as possible, completely move out the unit and return all keys to PPM, and PPM will start to advertise and show the unit which may have an updated rental rate according to market value. Tenant must pay monthly rent until a new lease is signed (rent can be pro-rated up to the date of move-in)” under Section 8. You don’t have to give notice to break your lease (thought it is helpful for us) and we only show/re-rent your apartment after you are completely moved out and return your keys. 

For more details, please refer to this document. If you are considering breaking your lease, please contact Stephanie at elizabeth@portpropmgt.com. If you are a South Portland resident, contact Jen at jenr@portpropmgt.com.

My lease is about to expire and I want to give my notice/discuss my options. What should I do?

If you do not wish to renew your lease, please give your written notice to leave to Vanessa (vanessa@portpropmgt.com). We cannot accept verbal notices to leave. If you are a tenant in South Portland, please contact Jen at jenr@portpropmgt.com or 207-799-7469 to discuss your options.

What if I want to get a roommate?

The person must complete and submit a Rental Application, with the $35 processing fee. Please note that the person may not move in with you until he or she has been approved by Port Property Management. You will both have to sign a new lease amendment.

How do I know if the parking lot is being plowed when it snows?

Every vehicle must be moved out of the parking lot from 9:00 am until 3:00 pm after each snow/ice storm, regardless of how much snow falls. If you want to confirm that we will be plowing your parking lot, you can call (207) 761-0832, ext. 2, and our answering service will let you know or you can check the website. See the Parking Policy. If you park at 699 Congress Street, please see your parking agreement for details.

My car was towed from the parking lot. How do I get it back?

In the event that your vehicle did not have a valid Port Property Management Parking Permit displayed on the rear-view mirror, you were parked in the incorrect spot, or you did not move your car when snow plowing was taking place, your vehicle may have been towed. Charlie’s Towing regularly monitors our parking lots. If your car is towed, call Charlie’s Towing at 207-797-6004.

You are automatically signed up for the email alert system so that you will receive an email when we are plowing the parking lots; contact Christine at 207-761-0832, If you want to make sure we have your correct email address.

Also see the Parking Policy.

Can I put an air conditioner in my apartment?

If you would like to install an air conditioner for use in your apartment, you must first contact the office for approval. Contact Christine at (207) 761-0832, ext. 00 or e-mail Christine@portpropmgt.com. We will install the AC unit for you. If we pay for your electricity, there is a seasonal fee. ALL tenants must also provide us with proof of renter’s insurance confirming a minimum of $300,000.00 liability coverage. If you install an air conditioner without our approval, you will be subject to receive a Lease Violation notice and you may be required to pay a $150.00 fine to Port Property Management.

I have moved out of my apartment. When can I expect my security deposit?

Your security deposit will be returned to you within 30 days of the end of your lease responsibility, minus any deductions for cleaning and/or damages. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the apartment. If you have not received your security deposit during the expected time-frame, or if you have questions regarding the deductions, please contact Vanessa at (207) 761-0832, ext. 1220 or via email at vanessa@portpropmgt.com.

What is PPM's pet policy?

See the Pet Policy.