Port Property Management COVID-19 Resident Information


It has been many months since we first responded to COVID-19 in our community. The health and safety of our residents, employees, and community remains our top priority. We will continue to practice precaution with policies in place across our properties which follow guidance and orders from the CDC, State and local authorities.


Port Property personnel, including maintenance crews, are wearing protective face coverings and practicing appropriate physical distancing while at work. Enhanced cleaning procedures within the common areas of our properties are ongoing and we are requiring all employees who are sick to remain at home. Additionally, maintenance workers are taking separate vehicles to job sites.


We are continuing our temporary practice of limiting our maintenance operations in occupied apartments. Please be aware that our maintenance staff will only enter occupied apartments for urgent or emergency matters. Our staff will take all appropriate safety precautions while in your home including the use of face coverings. We will be asking residents to wear face coverings while present in the apartment during the maintenance work. If you feel that you might be unwell but have an urgent maintenance request, please let us know about your concerns when you contact us. If your emergency request will take staff more than 15 minutes in an occupied apartment, the occupants may be asked to step out of the apartment as a precaution. Emergency requests include:


  • No heat
  • No water (hot or cold)
  • Leaks
  • Fire safety
  • Plumbing issues
  • Other catastrophic repairs or emergencies


Please know that we continue to follow recommendations from the CDC, State, and local authorities as they relate to our properties and our offices. The safety of our collective community remains our top priority.


As we do our part to reduce the possible spread of infection, we are asking our residents to also be mindful. In accordance with the provisions of the Governor’s statewide “Stay Safer at Home” Executive Order 49, which were extended in “An Order to Further Implement the Restarting Plan” (Executive Order 55), all persons must wear a cloth face covering when in the public areas of our properties. At least 6 feet of physical distancing from others, including Port Property employees, should be maintained at all times. This includes while using building entrances, stairwells, elevators, and parking garages.


While our offices remain closed to the public, we are always available by phone at (207) 761-0832 or by email. We recognize this may be a stressful time for many people, with health, financial, employment, and family concerns that may arise as a result of the pandemic. Always, and especially in times of uncertainty, we believe open lines of communication are so important. Please don’t hesitate to reach out to us to discuss any concerns or issues you may be experiencing.



Port Property Resident Information



  • Wash your hands thoroughly, lathering for at least 20 seconds throughout the day
  • Immediately wash your hands after being out in public or touching communal surfaces and objects
  • Avoid touching your face with unwashed hands
  • Maintain social distancing of at least six (6) feet from any other person not living in your household when outside your residence
  • Wear a cloth face covering when in public in accordance with the State’s “Stay Safer at Home” and Order to Further Implement the Restarting Plan Orders
  • If you are sick or experience flu-like symptoms, avoid going in public and seek guidance from a physician
  • If you need emergency maintenance services and are feeling unwell, please let us know so our team can take appropriate safety precautions while in your home


Below is a list of national resources with information regarding COVID-19.

Centers for Disease Control: www.cdc.gov

Maine Center for Disease Control: www.maine.gov/dhhs/mecdc

World Health Organization: www.who.int/health-topics/coronavirus

National Institutes of Health: www.nih.gov/health-information/coronavirus




While Port Property offices are closed to the public, residents can pay rent by:


  • Logging into the Rent Café resident portal; or
  • Mailing a check made out to Port Property Management to:


Port Property Management

82 Hanover Street

Portland, ME  04101


We understand this is a stressful time for everyone, with the possible health, financial, employment, and other implications that may become a reality as a result of the COVID-19 pandemic. We are committed to working with residents on a case-by-case basis and encourage residents experiencing financial hardship to reach out to us to discuss your individual situation and needs.



Below is a list of local resources that might be helpful for our residents and members of our community at this time.


Maine State Housing Authority’s (MSHA) COVID-19 Rent Relief Program is for renters who cannot afford to pay their rent due to the COVID-19 pandemic. The program has been expanded to provide eligible applicants with up to $1000/month to help cover October, November and December rent. As of October 1, 2020, the City of Portland’s CARES Emergency Income Payment Program has ended and all eligible Port Property residents seeking rental assistance for October, November or December should instead apply through MSHA even if you received funds from the Portland CARES Emergency Income Payment Program, or other rounds of the MSHA program. Beginning November 2, tenants can apply for October and November rent relief. Beginning November 23, tenants can apply for December rent relief if the program funds have not been exhausted.


To apply for this program, click here and fill out the application and submit it as directed. If you do not have access to a computer, call Opportunity Alliance at (207) 553-5900 to request a paper application. Applications for Cumberland County, including Portland residents, will be processed by Opportunity Alliance.

For more information on the MSHA’s COVID-19 Rental Relief Program visit mainehousing.org/covidrent


The State of Maine has taken steps to provide resources and relief for individuals and businesses related to COVID-19 which are available on its website: https://www.maine.gov/governor/mills/covid-19.


The City of Portland has created a COVID-19 resource section on its website that provides resources and relief for individuals and businesses which is available here: https://www.portlandmaine.gov/2582/COVID-19-Information


Maine 211 is resource that can answer general questions about COVID-19, provide COVID-19 information specific to Maine, and share services and resources available to individuals in need. You can reach them by dialing 211 or texting your zip code to 898-211. Maine 211 is available 24/7 and is a great resource to answer your basic questions and provide accurate, up-to-date information. More information is available on their website: https://211maine.org/.


Maine Equal Justice Partners has created a COVID-19 resource section on its website that provides individuals with statewide resources and information on health care, food and financial security, housing and other basic needs and supports. Visit their website for more information:



Pine Tree Legal also has a helpful COVID-19 resource guide which answers many legal questions renters may have. It can be found on their website: https://ptla.org/covid-19.




  • Enhanced cleaning procedures continue in all common areas of our buildings, offices and company vehicles
  • We are asking all to wear a cloth face covering and maintain at least six feet of physical distance from others when in public areas of Port Property buildings including while using entrances, stairwells, elevators, parking garages
  • Community spaces in all properties are closed until further notice
  • Gathering in groups outside your apartment (both inside and outside the building) is discouraged
  • Maintenance requests are limited to emergency requests only until further notice. Emergency requests include:
    • No heat
    • No water
    • Leaks
    • Fire safety
    • Plumbing issues
    • Other catastrophic repairs or emergencies
  • Maintenance crews responding to emergency requests or performing other essential work in our properties are taking appropriate precautions to keep residents and themselves safe by wearing protective face coverings, practicing appropriate physical distancing and taking separate vehicles to job sites
  • If you have an emergency maintenance request and feel you may be unwell, please let us know so our team can take the appropriate safety precautions while in your home


Emergency maintenance requests can be submitted through the resident portal Rent Café or by calling (207)761-0832.