Port Property Management COVID-19 Resident Information
We are monitoring the rapidly evolving COVID-19 situation closely and want to share the measures we are taking to keep all our residents, employees, and community safe during this unprecedented time. The health and safety of our collective community remains our top priority.
We have initiated numerous precautionary safety measures and policies in all our properties and at our offices. We are following state guidance, as well as the provisions of the COVID-19 Prevention Checklist with respect to business operations in our properties, offices and vehicles. Additionally, updated health protocols and guidance is provided to our team members as new information is available. And, we have implemented enhanced cleaning procedures in all common areas of our buildings, offices and company vehicles to help prevent exposure and spread of the Coronavirus.
In accordance with the provisions of the Governor’s statewide “Stay Safer at Home” Executive Order 49, which were extended in “An Order to Further Implement the Restarting Plan” (Executive Order 55), all persons must wear a cloth face covering when in the public areas of our properties. At least 6 feet of physical distancing from others, including Port Property employees, should be maintained at all times. This includes while using building entrances, stairwells, elevators, and parking garages.
Executive Order 55, ”An Order to Further Implement the Restarting Plan” ,issued by Governor Mills on May 31, 2020, eases restrictions requiring Mainers to stay at home by allowing individuals to access the increased business and personal activities that are reopening under the Governor’s Restarting Plan. Port Property Management continues to operate during this crisis, providing services to residents in accordance with these orders, plus the many recommendations put forward by the CDC, State and local authorities as they relate to the safety of our residents and employees and all of our properties and offices.
Port Property personnel, including maintenance crews, are wearing protective face coverings and practicing social distancing and health safety protocols when working in our offices and when responding to emergency requests or performing other essential work in our properties. Additionally, maintenance workers are taking separate vehicles to job sites.
While our offices are temporarily closed to the public, we are continuing to work, and we are always available by phone and email. We recognize this may be a stressful time for many people, with health, financial, employment, and family concerns that may arise as a result of the outbreak. Always, and especially in times of uncertainty, we believe open lines of communication are so important. Please don’t hesitate to reach out to us to discuss any concerns or issues you may be experiencing.
Port Property Resident Information
- Wash your hands thoroughly, lathering for at least 20 seconds throughout the day
- Immediately wash your hands after being out in public or touching communal surfaces and objects
- Avoid touching your face with unwashed hands
- Maintain social distancing of at least six (6) feet from any other person not living in your household when outside your residence
- Wear a cloth face covering when in public in accordance with the State’s “Stay Safer at Home” and Order to Further Implement the Restarting Plan Orders
- Gatherings of more than 50 people are prohibited throughout the State
- If you are sick or experience flu-like symptoms, avoid going in public and seek guidance from a physician
- If you need emergency maintenance services and are feeling unwell, please let us know so our team can take appropriate safety precautions while in your home
Below is a list of national resources with factual information regarding COVID-19.
The Center for Disease Control: www.cdc.gov
The Maine Center for Disease Control: www.maine.gov/dhhs/mecdc
The World Health Organization: www.who.int/health-topics/coronavirus
The National Institutes of Health: www.nih.gov/health-information/coronavirus
While Port Property offices are closed to the public, residents can pay rent by either:
- Logging into the Rent Café resident portal; or
- Mail a check made out to Port Property Management and mailing to:
Port Property Management
82 Hanover Street, Suite 5
Portland, ME 04101
We understand this is a stressful time for everyone, with the possible health, financial, employment, and other implications that may become a reality as a result of the COVID-19 outbreak. We are committed to working with residents on a case-by-case basis and encourage residents experiencing financial hardship to reach out to us to discuss your individual situation and needs.
Below is a list of local resources that might be helpful for our residents and members of our community at this time.
Maine Housing Authority’s (MHA) Expanded Covid-19 Rent Relief Program opens for applications on August 3, 2020. The program is for renters who are not able to pay rent due to circumstances related to the coronavirus pandemic and provides qualified applicants with up to $1000 (for a maximum of three months) to help with payment of rent. According to MHA’s program guidelines, Portland renters are not eligible for this program, as the City of Portland provides its own rent relief program – the CARES Act Emergency Assistance Payment Program. More information about the MHA’s expanded program and application are available on the Covid-19 Rent Relief Program website.
City of Portland has created a rental assistance program for Portland residents – the CARES Act Emergency Assistance Payment Program. The program provides qualified applicants with up to $2,250 ($750 per month for a maximum of three months) of rent assistance to help alleviate the housing burden for low income Portland households that have lost employment income resulting from the COVID-19 pandemic. More information about the program and application are available here.
The State of Maine has taken steps to provide resources and relief for individuals and businesses related to COVID-19 which are available on its website: https://www.maine.gov/governor/mills/covid-19.
The City of Portland has created a COVID-19 resource section on its website that provides resources and relief for individuals and businesses which is available here: https://www.portlandmaine.gov/2582/COVID-19-Information
Maine 211 is resource that can answer general questions about COVID-19, provide COVID-19 information specific to Maine, and services and resources are available to individuals in need. You can reach them by dialing 211 or texting your zip code to 898-211. Maine 211 is available 24/7 and is a great resource to answer your basic questions and provide accurate, up-to-date information. More information is available on their website: https://211maine.org/.
Maine Equal Justice Partners has created a COVID-19 resource section on its website that provides individuals with statewide resources and information on health care, food and financial security, housing and other basic needs and supports. Visit their website for more information:
Pine Tree Legal also has a helpful COVID-19 resource guide which answers many legal questions renters may have. It can be found on their website: https://ptla.org/covid-19.
- All our properties are undergoing enhanced cleaning procedures in all common areas of our buildings, offices and company vehicles
- Wear a cloth face covering when in public areas of Port Property buildings in accordance the State’s “Stay Safer at Home” and “An Order to Further Implement the Restarting Plan” Orders. Maintain at least 6 feet of physical distancing from others, including while using entrances, stairwells, elevators, parking garages.
- Community spaces in all properties are closed until further notice
- Gathering in groups outside your apartment (both inside and outside the building) is discouraged
- Maintenance requests are limited to emergency requests only until further notice. Emergency requests include:
- No heat
- No water
- Fire safety
- Plumbing issues
- Other catastrophic repairs or emergencies
- Maintenance crews responding to emergency requests or performing other essential work in our properties are taking appropriate precautions to keep residents and themselves safe by wearing protective face coverings, practicing social distancing protocols and taking separate vehicles to job sites.
- If you have an emergency maintenance request and feel you may be unwell, please let us know so our team can take the appropriate safety precautions while in your home
Emergency maintenance requests can be submitted through the resident portal Rent Café or by calling 207.761.0832.